Senior IT Engineer

We are pleased to announce an amazing opportunity to join one of the most progressive IT companies in the UK, that is revolutionising the way technology companies work. As a leading UK MSP, the technical standards achieved across all roles and levels are very high, so this is a fantastic environment to work in if you’re a senior tech looking for a more challenging role!

If you are a highly skilled senior engineer, who is passionate, not just for all things technical, but also for delivering the best customer service. Who would like to work for a company that shares the same values, as well as caring for our planet and everything in it, then this may be a perfect fit for you.

With it’s head office based in Bishops Stortford, our client are a fast-growing Technology Solutions provider, with clients all over the UK, offering a wide range of professional Managed IT & Technology Solutions. Alongside this, the software development division offers cutting edge SAAS based software applications, such as UltraHR, and Retail Report.

Why join the team?

Our client are strongly focused on their CSR activities, community engagement initiatives and supporting charity partners. They are fully committed to their partnerships with charities and the local community. They take their charity and environmental responsibilities very seriously, offering staff 3 paid leave days a year to use for volunteering. Our client have regular team building and social activities. Their company is growing sustainably, and as a living wage employer, all roles are well paid with regular pay reviews.

The role

You would be providing a high level of technical support and customer service to clients. Given the range of technologies they provide is so broad, the work can be quite varied day to day, which keeps it interesting and more rewarding.

The Person:

• Industry experience in an IT Support Role
• For this senior role, you will need to be highly talented and experienced in an MSP environment
• Be a logical trouble-shooter with common sense, who is able to resolve issues that others cannot
• Be a genuinely nice person who is kind and caring, and able to communicate well with clients and colleagues alike

Experience:

This role requires advanced skills and experience in the following technologies:

• Office 365 – user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
• Azure – familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
• EndPoint Manager – MDM, MAM, Compliance, policies
• Networking – converged networks, VLANs, WAN routing, DNS
• Firewalls – Cisco, Draytek, port redirection, NAT, NAPT
• Webhosting – CPanel, Linux
• Telephony – Linux PBX, SIP Trunks, WLR, Call routing
• Connectivity – Leased Lines, LLU, xDSL
• WiFi – 802.x, Footfall, data capture, reporting
• Servers – Windows, Linux, PF Sense, Active Directory, Group Policy
• Workstations – Windows 10+, printing, Office 365

Benefits include:

• Profit Share scheme
• Enhanced Pension plan
• A fitness allowance to pay for gym or sports club memberships
• Private Health insurance
• 31 days holiday allowance
• Additional paid leave days for volunteering work
• Busy social calendar of events
• Generous hospitality – Snacks, Drinks, Fruit, basic food provisions etc.

Successful candidates are subject to a basic DBS check.